VCL - dedicated to our customer care

At VCL we understand that after collecting your vehicle there may be questions you would like to ask us. We have a dedicated Customer Care team who are here to help with these questions, no matter how big or small. If you have any questions please email to

Formal Complaints

If, for any reason, you wish to make a formal complaint please email

Or write to:
Vehicle Credit Ltd
VTG House
1 The Osiers Business Park
Laversall Way
LE19 1DX
We will ensure you will receive a response within 3 days from receipt of your communication.

You can also find a copy of our complaints procedure by clicking here